Are you a Property Manager or a Tour Operator in the United States?
Do you want to guarantee your American clients traveling in Europe 24/7 assistance, even when your offices are closed?

Rely on our professional and multilingual operators!
We work from Europe, with a European time zone, and we offer high-quality service at competitive costs.

What we can do for you:

1. Information about accommodation and destination:
We provide your guests with all useful information: events, parking, beaches, attractions, hospitals, and much more.

2. Management of payments and tourist taxes:
We register bookings (OTA or direct) and send links for tourist tax payments.

3. Fast responses to OTA requests:
Booking.com, Airbnb, Expedia — we handle all guest questions for you.

4. Extensions and new quotes:
We take care of extension requests or new stay quotations.

5. Assistance for transfers:
We communicate with transfer services and taxis to avoid delays and solve unexpected issues.

6. Check-in and self check-in support:
We coordinate arrivals, document verification, payments, and — when needed — remotely open the building or rooms.

7. Early and late check-ins:
If guests arrive early, we arrange cleaning and prepare the property in time.

8. Management of issues inside the property:
We receive reports about unavailable services and communicate directly with the property.

9. Cleaning and maintenance:
In case of complaints or breakdowns, we act immediately and notify the cleaning/maintenance teams.

10. Relocation:
If the issue cannot be resolved, we instantly find a new accommodation for the guest.

11. Emergency management:
Support for illness, flooding, or serious events: we assist the guest and contact authorities or your team.

How the service works:
You choose your dedicated operator, available full-time or part-time depending on the selected contract type. You train her on the tasks you require (the list above can be customized based on your needs).
At the end of the month you receive a simple service invoice, and you may stop the service at any time with 30 days’ notice.